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Privacy Policy

1. Introduction

Users of Slots Don consent to Igloo Ventures SRL (registration number: 3-102-880024, San José, Cedula Juidica, Costa Rica) collecting, processing, storing, and protecting their personal information.

The Government of the Autonomous Island of Anjouan, Union of Comoros licenses Slots Don under License No. ALSI-1423 l 1005-FI2. As a licensed operator, Slots Don must respect all privacy laws, including the GDPR, the Uitvoeringswet AVG, and others.

We recognize that online gambling requires trust. Our clients’ personal, financial, and identity information is very sensitive. We must handle data responsibly, fairly, and transparently.

2. Purpose of this Policy

The purpose of this Privacy Policy is to:

  1. Players should know what personally identifiable information we gather and why.
  2. Justify our data usage and security measures.
  3. Outline the user’s protections afforded by applicable privacy and data protection statutes.
  4. Make clear under what conditions data may be shared and for what length of time data is kept.
  5. Build confidence that the Slots Don platform is secure and trustworthy.

This policy applies to every registered customer, visitor to our website, and any individual whose data may be collected through the course of using Slots Don services.

3. Principles of Data Protection

Slots Don adheres to the following core principles:

  • Data processing will not be transparent, lawful, or fair without legal explanations.
  • Use restrictions: Personal information will never be used for non-account or fraud prevention reasons.
  • Only collect data needed for compliance or service supply to reduce data collecting.
  • Players should review and update their data to stay current.
  • We only save data for as long as it’s absolutely required.
  • In order to keep data secure and private, it is encrypted before storage and safeguarded from illegal access.
  • Slots Don understands his job in data management and compliance.

4. Data Collected

Slots Don may collect the following categories of personal information:

4.1. Identification Data

  • Certified copies of government-issued identification documents (such as a passport, ID card, or driver’s license).
  • Photographs for identity verification.

4.2. Contact Information

  • Residential address.
  • Email address.
  • Contact information, such as a phone number.

4.3. Financial and Transactional Data

  • Securely disguise and tokenize credit and debit card information.
  • Bank details or information for an electronic wallet.
  • Records of money coming in, going out, and being transferred.
  • Documentation regarding the origin of wealth or funds (where relevant).

4.4. Technical and Usage Data

  • We require information on the user’s geographic location as well as their Internet Protocol (IP) address in order to guarantee compliance with rules and avoid fraudulent activity.
  • Hardware, operating system, and web browser information are all included in this report.
  • Perform actions on the platform, as well as access records and the amount of time spent in session.

4.5. Sensitive Data

  • Nationality or country of residence (required for AML risk profiling).
  • Potentially political exposure (PEP status) where identified by AML checks.

Slots Don does not intentionally collect sensitive categories such as religious beliefs, health data, or biometric data unless explicitly required for legal compliance.

5. Legal Basis for Processing

We process personal data only when legally justified. The main legal bases under GDPR include:

  1. Account verification, service delivery, and payment processing are contractual requirements.
  2. Users consent to marketing communications or optional data collection and can unsubscribe at any time.

6. How Data is Used

Personal data is used for:

  • Making sure every player is a real person, of legal age, and has the right to play by creating and verifying their account.
  • Processing of transactions: Money transfers, deposits, and validation of payment methods.
  • Service to customers includes addressing player inquiries, complaints, and conflicts through conversation.
  • Compliance with the law: Meeting legitimate requests from authorities.
  • Enhancement of the service: Enhancing the game experience by analysis of aggregated, anonymised data.
  • Marketing (with permission only): Notifying recipients of news, deals, and events.

7. Data Sharing

Slots Don limits sharing of personal information to:

  • Businesses that facilitate financial transactions (including financial institutions, electronic wallets, and cryptocurrency exchanges).
  • Verification of identity firms for KYC compliance.
  • Regulatory agencies (e.g., FIU, gambling regulators, tax agency).
  • Members of the auditing and compliance consulting communities are bound by confidentiality agreements.
  • Workers in the IT sector that offer hosting, analytics, and security services against fraud.

We do not sell player data to third parties for commercial gain.

8. International Data Transfers

Slots Don is a global platform. Data may be transferred outside the European Economic Area (EEA).

  • Transfers are only made to countries with adequate protection levels or using EU-approved safeguards (e.g., Standard Contractual Clauses).
  • When possible, data is stored in European data centers with mirrored backups for security.

9. Data Retention

We retain data only as long as required by law or for legitimate business needs:

  • KYC documents: 10 years after account closure (AML law).
  • Transaction records: 10 years after execution.
  • Marketing consent: Until withdrawn.
  • Cookies and analytics logs: Typically 12–24 months.

Data is securely deleted or anonymized when retention periods expire.

10. Security Measures

Slots Don uses technical and organizational safeguards to protect information:

  • Transmit critical information securely using end-to-end encryption.
  • The process of tokenizing financial data.
  • Two-factor authentication for staff access.
  • Pen testing and vulnerability assessments should be conducted on a regular basis.
  • Protected information—only authorized personnel will be able to access this.
  • Secure facilities hold offline backups.

11. Player Rights

Under GDPR and Dutch privacy laws, players have the right to:

  • Get a duplicate of their personal information by requesting it.
  • Fix: Make sure that data is correct and comprehensive.
  • Erase: Ask to have data erased if it’s possible to do so lawfully.
  • Put a hold on processing: Refrain from using their data in specific situations.
  • Data portability: Get your data in a way that computers can understand.
  • Processing decline for direct marketing purposes is the object.
  • Withdrawal of consent: Any processing that relies on consent can be revoked at any moment.

Requests are processed within 30 days, unless legally complex.

12. Cookies and Tracking Technologies

For statistics, security, and functionality, Slots Don uses cookies.

Variety comprises:

  1. Crucial cookies: I need it to log in and play the game.
  2. Measuring usage patterns: performance cookies.
  3. Cookie security: Identify potentially malicious actions.
  4. Track promotional campaigns depending on consent using marketing cookies.

By adjusting their browser settings or using the website’s cookie consent tools, players can modify their choices.

13. Children’s Privacy

Slots Don has a strict policy against new members who are under the age of 18 (or the legal gambling age in their jurisdiction, whichever is greater). Termination and data deletion will occur for any account determined to belong to a child.

14. Complaints and Disputes

If a player feels that Slots Don has infringed their data rights, they can reach out to the company at support@slotsdon.com.

Notify your local data protection authority or the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you have any major concerns.

15. Data Breach Procedure

In the unlikely event of a data breach:

  • If users’ rights or freedoms are in jeopardy, they will be notified within 72 hours.
  • Notification will be provided to regulatory authorities as mandated by law.
  • We will take swift action to limit the issue and ensure it does not happen again.

16. Changes to this Policy

Slots Don reserves the right to modify this Privacy Policy at any time to comply with any laws or business requirements.

  • Players will receive notifications either through email or within the site.
  • The website will always have the most recent version available..

17. Extended Explanations & Jurisdictional Notes

Slots Don has included the following clarifications in this Privacy Policy to make sure it is thorough enough for compliance and transparency:

  • Retention or reporting of data may be required as a result of law AML obligations, which could restrict privacy rights. There is some overlap between AML and KYC in this area. For example, there is no way for a player to ask for the deletion of their Know Your Customer paperwork; nonetheless, we are required to keep it for 10 years per AML rule.
  • Alignment with Dutch law: The Uitvoeringswet AVG adds national regulations to GDPR. Slots Don adheres to these guidelines, especially with regard to the management of staff access, limitations on profiling, and responsibility.
  • Advertising: Advertising is entirely voluntary. You can easily track and verify consent. At any moment, players can access their profile and adjust their marketing preferences.
  • Detecting fraud is one application of automated decision-making techniques. But if a decision has a major impact on a player, they can ask for a human review of it.
  • When dealing in cryptocurrency, additional documentation, such as evidence of wallet ownership, may be required as part of enhanced identity checks due to the potential for a higher anti-money laundering risk.