Login
To register

Responsible Gaming

1. Introduction

Operating under the auspices of the Government of the Autonomous Island of Anjouan, Union of Comoros, Igloo Ventures SRL (registration number 3-102-880024, San JosΓ©, Cedula Juidica, Costa Rica; license number ALSI-1423 l 1005-FI2) is committed to maintaining Slots Don as a safe and entertaining form of entertainment.

We are well-aware of the fact that gaming, if not handled properly, may be dangerous. In this Policy, we lay out our plans to safeguard players, educate the public, and meet all applicable legislation, including those pertaining to license requirements, the European Union’s standards, and the Dutch Remote Gambling Act.

2. The Policy’s Objectives

  1. Avoiding damage caused by gambling is one of the goals of this policy.
  2. Give players the means to control their gameplay.
  3. Make sure everything runs smoothly and openly.
  4. Ensure that employees are prepared to step in when necessary.
  5. Follow the rules for responsible gaming on a global scale.

3. Slots and Responsible Gambling 

  1. Putting the safety of the players first is one of Don’s guiding values.
  2. Playing the odds should always be seen as a leisure activity.
  3. There has to be no ambiguity on the odds and risks.
  4. Effective control tools should be available to players.
  5. Gambling when under the age of 18 is totally forbidden.
  6. The operator and the player both have some degree of responsibility.

4. Preventing Underage Gambling

Safeguarding Minors from Gambling Slots Don has a firm policy of 18+ (or higher in some areas) to prevent underage gambling.

  • You must verify your identity before you can withdraw any funds.
  • We promptly close any accounts found to be underage.
  • Use of parental control software is strongly recommended.
  • Notify the proper authorities if you try to circumvent any limitations.

5. Instruments for the Defense of Players

Players can set personal boundaries with the realistic account options provided by Slots Don:

  • There is a cooling-off period before any increases to the daily, weekly, or monthly deposit limits take effect.
  • Players have the option to limit their loss to a certain amount during a certain time frame.
  • Session Limits & Reality Checks: Timer alerts and session termination options are automatically activated.
  • Time-Outs: Short pauses (ranging from one day to six months).
  • Self-Exclusion: Closing your account permanently for at least six months.
  • Details of all deposits, withdrawals, and games may be seen in the account history.

6. Recognizing Compulsive Gambling

One symptom of problem gambling is going overboard with one’s spending.

  • Pursuing defeats.
  • Taking out loans or covering up gambling habits.
  • Putting off attending to duties at home or at the workplace.
  • Mental anguish associated with gaming.
  • Slots Don wants his audience to be aware of the warning symptoms and get treatment as soon as possible.

7. Knowledge and Informed Consciousness

At all times, you may find our responsible gaming resources here:

  • An introductory page outlining potential dangers and ways to mitigate them.
  • In the Netherlands, you can find links to professional support services like Loket Kansspel, GamCare, and Gamblers Anonymous.
  • Reminders in-game that gambling is only a kind of enjoyment, not a means to an end.

8. Duties and Training for Employees

Employees at Slots Don are educated to: Identify the behavioral indicators of compulsive gambling.

  • Be careful when talking to players who are in danger.
  • Proceed with cases that require escalation to the RGO.
  • Use intervention strategies like time-outs or self-exclusion recommendations.
  • To keep employees abreast of any changes to industry standards, refresher training is conducted once a year.

9. Promotional And Marketing Activities

Gaming machines Don makes sure that no irresponsible marketing or promotions target children or other vulnerable populations.

  • Terms and limitations are clearly stated in promotions.
  • Advertising refrains from implying that gaming is a panacea for money issues.
  • There are warnings about ethical gaming in every message.
  • If a player wants to receive marketing messages, they have to opt in.

10. Being Honest and Open

Playing it straight is also part of responsible gambling:

  • Trained Random Number Generators (RNGs) are utilized in every game.
  • You can find the payout odds and percentages here.
  • You can easily understand and comply with the terms and conditions.
  • We handle complaints in an open manner and provide avenues for escalation.

11. Supervision and Step-In

Slots Don employs both automated technologies and human supervision to identify potentially harmful actions, such as: 

  • Making large withdrawals or transactions.
  • Many times trying to increase restrictions.
  • Continuous playing time without rest.

Contacting the player, imposing limits, or advocating self-exclusion are all examples of interventions that can be implemented when dangers are identified.

12. Methods for Evaluating Oneself

To take stock of their gaming patterns, players have access to self-evaluation surveys. We may suggest more stringent restrictions or reaching out for outside help based on the outcomes.

13. Working together with governing bodies and ancillary services

In order to fortify safeguards, Slots Don works with authorities and outside groups:

  • Taking part in self-exclusion databases (like CRUKS in the Netherlands) while one is accessible
  • Notifying authorities of any patterns or cases posing a high danger as needed.
  • Providing athletes with referrals to outside counseling and support organizations.

14. Ensuring the Security and Privacy of Data

Data collected for responsible gaming is handled with the utmost secrecy in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy legislation.

  • Wherever it is necessary, the player’s consent is sought.
  • When required, data is only shared outside with regulators or support services.
  • Only authorized personnel have access to the securely stored information.

15. Duties and Rights of the Player

  • A player’s right to understand the rules, hazards, and regulations of the game.
  • Full play history and account tools at your fingertips.
  • Just resolution of grievances.

The player is responsible for making responsible use of their deposit and session restrictions.

  1. Do not gamble while you are anxious or facing financial problems.
  2. Protect your account information.
  3. If gaming becomes an issue, it’s important to get treatment.

16. Resolving Disputes and Complaints

  1. Contact customer service if you are worried about the risks of gambling or the platform’s policies.
  2. Please notify the Responsible Gambling Officer immediately.
  3. Not satisfied? File a complaint with the appropriate authorities.

17. Violating and Enforcing

  • Accounts can be limited or suspended if problem gambling is proven or limits are abused.
  • Regulators may be notified of unresolved instances.
  • No one has the authority to override a self-exclusion request.

18. Notes on Jurisdiction 

  • The Dutch Remote Gambling Act and the national exclusion register (CRUKS) are both met by Slots Don.
  • Guidelines for consumer protection in the European Union!
  • Licensing requirements of the Anjouan authorities.

It is the stricter regulation that is applied when there are many applicable laws.

19. Policy Evaluation

  • If new legislation are adopted, this Responsible Gambling Policy will be reviewed sooner rather than later.
  • A change occurs in the recommendations for best practices.
  • There is a clear need for improvement based on the feedback.

20. How to Get in Touch

If you have any inquiries regarding this Policy or need assistance, please contact support@slotsdon.com.

21. Groups That Offer Assistance

Feel free to get in touch with the following:

  • Loket Kansspel is a national hotline in the Netherlands.
  • You can find counseling and online support with GamCare in the UK.
  • We provide peer-led support worldwide through Gamblers Anonymous.

Conclusion

Last but not least, Slots Don will stop at nothing to keep gambling a safe, fair, and responsible industry. In order to keep our players safe, we have implemented a number of measures, including robust tools, transparent education, committed staff training, and collaboration with authorities.